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SMS / Text Message Integration

AI Chatbot
Over SMS

The channel everyone already has. No app downloads, no internet required. Reach every customer on the planet with intelligent two-way SMS conversations powered by AI.

9:41
5G

Dr. Smith Dental

+1 (555) 123-4567

Hi! 🦷 This is Dr. Smith's office. Your cleaning appointment is tomorrow at 2:00 PM.

Reply CONFIRM to keep it, RESCHEDULE to change, or CANCEL.

RESCHEDULE

No problem! Here are the next available slots:

1️⃣ Thu 3:00 PM
2️⃣ Fri 10:00 AM
3️⃣ Fri 2:30 PM

Reply with the number to book.

2

98%

SMS open rate

45%

Average response rate

90s

Median read time

150+

Countries supported

Live on SMS in 4 Steps

Get a number, build your flows, and start texting customers. Works with any phone, anywhere.

01

Choose Your Number

Get a dedicated business phone number or connect your existing one. We support local, toll-free, and short codes across 150+ countries.

02

Build SMS Flows

Create two-way conversation flows with our visual builder. Set up keyword triggers, auto-replies, and branching logic.

03

Connect Your Data

Integrate your CRM, product catalog, and knowledge base. Your SMS bot answers questions with real-time business data.

04

Activate & Scale

Go live with your SMS bot. Handle thousands of concurrent conversations while maintaining a personal, 1-on-1 feel.

More Than Just Text Blasts

Full conversational AI over SMS. Two-way dialogues that feel personal at any scale.

Two-Way Conversations

Not just broadcasts — full conversational AI over SMS. Customers text in, your bot responds intelligently and handles multi-turn dialogues.

Keyword Triggers

Set up keyword-based routing. Text 'HOURS' for business hours, 'MENU' for the menu, 'HELP' for support — instant, automated responses.

Appointment Reminders

Reduce no-shows by 80% with automated SMS reminders. Customers can confirm, reschedule, or cancel by replying to the text.

Drip Campaigns

Nurture leads with timed SMS sequences. Welcome series, onboarding flows, re-engagement campaigns — all automated.

MMS & Rich Content

Send images, GIFs, and links alongside your text messages. Share product photos, coupons, and appointment confirmations.

Compliance Built-In

TCPA and GDPR compliant out of the box. Automatic opt-in/opt-out management, consent tracking, and quiet hours enforcement.

What Businesses Automate

Healthcare

  • Appointment reminders & confirmations
  • Prescription refill notifications
  • Post-visit follow-up surveys
  • Insurance verification requests

Retail & E-Commerce

  • Order confirmations & tracking
  • Flash sale announcements
  • Back-in-stock alerts
  • Customer satisfaction surveys

Professional Services

  • Meeting reminders & prep notes
  • Invoice & payment reminders
  • Document request follow-ups
  • Client onboarding sequences

Why SMS Outperforms Email

The numbers speak for themselves. SMS is the most direct channel to your customers.

Metric
SMS
Email
Open Rate
98%
20%
Response Rate
45%
6%
Avg. Read Time
90 seconds
6 hours
Click-Through Rate
19%
2.5%
Opt-Out Rate
< 5%
< 1%

Works With Your Preferred Provider

Bring your own Twilio, MessageBird, Vonage, or Plivo account — or let us provision a number for you.

Twilio

Supported

MessageBird

Supported

Vonage

Supported

Plivo

Supported

Sinch

Supported

Ready to Launch SMS Automation?

Reach every customer with the channel they actually read. Start free, no credit card required.

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